Renowned for providing clients across Middle East and Africa with premium solutions, Pio-Tech has successfully deployed SAP Contact Center at Jordan Kuwait Bank as a first phase in an enterprise CRM project across the bank. The Contact Center Solution will enable the bank enhancing the customer service, delivering rapid and accurate responses to customers. Furthermore, the solution is integrated with Pio-Tech Banking Customer Repository to provide the 360° view of the customer details, and make it available to the call center agent allowing for more personalized and targeted services.


Mr. Rand Hashem, managing director of Pio-Tech, said “Jordan Kuwait Bank had always been a leader adopting new technologies to provide the bank’s clients with quality services, we are pleased to be partners with the bank in their pursue to create a difference in the market”.

SAP Contact Center provides a Voice over IP and software based contact center suite with rich features supporting multi-channel inbound and outbound communications, IVR capabilities and call recording functionalities. In addition, the solution is ideal for distributed contact center environments operations and extends flexibly to include mobile workers. SAP Contact Center empowers customer-facing business processes by linking communication capabilities with operational business systems and content, while the 360° view will allow more guidance and informative actions for the call center agent which will reflect on the support and services quality. The upcoming phases from the project will enable the bank from taking the benefits of SAP Contact Center full fledge capabilities.

Since its start in 2003, Pio-Tech has long crowned the market as a pioneering System Integrator and Business Solution Provider, backed by a history of proven innovative results and a dedicated team of consultants with a futuristic vision. The company carefully-built vertical solutions introduced an original brand, which evidently confirmed its presence as a commanding flagship in the financial industry. Through its wide array of solutions, Pio-Tech has helped myriad financial institutions to better understand their business and bond with their customers, and ultimately to steer their operations towards attaining excellence in performance.